Jobs - Duty Manager – Front Office Langkawi Hotel

The Frangipani Langkawi

Duty Manager – Front Office

Duty Manager – Front Office

Job summary:

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
  • Assists in VIP’s arrival departure in absence of Front Office Manager.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Front Office Manager or the guests.
  • Assists in sending guest messages or faxes.
  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
  • Assists in handling room lock problems.
  • Prepares and checks for VIP’s arrival and escorts guests to rooms.
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Operates the front office computer system in order to assist front office staffs.
  • Handles guest complaints and other related problems and reports on the Front Office’s log book.
  • Assists reception, cashier, and concierge when they are busy.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
  • Authorises charges to be made for late departures and/or compliments on them.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with finance manager.
  • To responsible for front office operation during the absence of Front Office Manager.
  • To discuss all matters that needed to follow up with the next shift Manager.
  • Approves the working schedule for the front office attendants and submits them to front office manager.
  • Conducts and ensures the neat of appearance of front office staffs as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
  • Assigns and Approves Duty roster for all Front desk staffs.
  • Any other job duties and responsibilities may assign by the Management that may be required from time to time.

E-mail us your resume and your latest passport sized photograph to hrd@frangipanilangkawi.com.